{"id":680,"date":"2025-01-24T09:20:12","date_gmt":"2025-01-24T09:20:12","guid":{"rendered":"https:\/\/halalvlees.nl\/?page_id=680"},"modified":"2026-04-22T10:42:58","modified_gmt":"2026-04-22T10:42:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/halalvlees.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Packaging & Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n How is my meat packaged and processed?<\/span>\n\n \n
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All our meat is vacuum-packed to maintain optimal freshness and hygiene. It is professionally frozen and transported to our warehouse, where it is stored in our freezer facility. Once we receive your order, we ship it in insulated bags inside a sturdy box via same-day delivery. Dry ice packs ensure it arrives completely frozen.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How is my order delivered?<\/span>\n\n \n
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We ship using a courier service that specializes in same-day delivery. You will receive a track & trace link and updates as soon as your order is on its way.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n When will my order be delivered?<\/span>\n\n \n
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We deliver Monday to Friday. If you place your order on a working day before 23:59, your order will be delivered the next working day between 17:00 and 22:00. You will receive a track & trace link to keep you updated.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What if I\u2019m not home at the time of delivery?<\/span>\n\n \n
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You can indicate whether the package may be left at your door or with a neighbor. Returns are not possible due to food safety reasons. If the courier cannot deliver and no alternative delivery option was allowed, the right to a refund expires.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a minimum order value?<\/span>\n\n \n
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Yes, our minimum order value is \u20ac40<\/strong>. Orders above \u20ac75<\/strong> qualify for free shipping<\/strong>.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are the meat products shipped through an external fulfilment service, or do you handle this internally?<\/span>\n\n \n
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All our products are fully handled in-house and are shipped from our warehouse in Amstelveen.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Assortment & Product Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Which animals do you sell meat from?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
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We offer halal meat from chicken, lamb, and beef<\/strong>. Our snacks are prepared using chicken or beef<\/strong>.<\/p>

Our range continues to grow, and we are planning to launch veal before the second quarter of 2026, In shaa Allah<\/strong>.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Which veal products do you offer?<\/span>\n\n \n
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None at the moment \u2014 these will be added in 2026, In Shaa Allah.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is everything frozen?<\/span>\n\n \n
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Yes, all products are frozen immediately after slaughter to guarantee quality and freshness.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n The portions are sometimes large \u2014 will this change?<\/span>\n\n \n
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Yes! Starting from the next batch, we will offer smaller portions. Your feedback on this is always welcome.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do the products look exactly like the photos?<\/span>\n\n \n
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There may be small variations in cut or color, but the product generally matches the photos. Images are for reference, so if you notice a significant difference between the actual product and the photos, we welcome your feedback.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Slaughter Method & Certification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Is your meat truly unstunned and hand-slaughtered?<\/span>\n\n \n
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Yes, 100%. All our meat is unstunned, hand-slaughtered according to Islamic guidelines. This is independently certified by certifiers who approve only strict halal products and are always present at every slaughter they authorize.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What does the slaughter process look like?<\/span>\n\n \n
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Upon arrival, the animals are prepared for slaughter. They are placed in a production\/slaughter line where it is essential that they do not witness other animals being slaughtered.<\/p>

Chicken:<\/strong> placed in special cones to prevent them from seeing other chickens.<\/p>

Lamb or cattle:<\/strong> guided one by one to the slaughter area.<\/p>

They are then slaughtered with one quick cut without stunning, with immediate blood drainage according to halal guidelines. The entire process is monitored on-site by an independent certifier.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How can I be sure it\u2019s halal?<\/span>\n\n \n
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We work with independent halal certifiers who are always present during slaughtering and processing.<\/p>

You can also check with the certifier directly by emailing them and asking if the batch number on your meat product exists in their system (The information about this is available on every product page).<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are your products halal certified?<\/span>\n\n \n
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Yes, all products include a batch sticker from the certifier. These contain unique batch numbers that allow them to verify whether the production was approved and certified. (Click here for our halal certification page)<\/a><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you work with recognized slaughterhouses?<\/span>\n\n \n
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Yes, we work exclusively with recognized and certified partners who follow Islamic guidelines. These slaughterhouses are also approved and monitored by our certifier.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Which payment methods do you accept?<\/span>\n\n \n
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We accept iDEAL, Bancontact, and credit cards<\/strong>.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do I receive an invoice with my order?<\/span>\n\n \n
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Yes, upon request. Send an email to klantenservice@halalvlees.nl<\/a><\/strong>\u00a0with the subject \u201cInvoice Request\u201d and include your order number.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I place automatic repeat orders?<\/span>\n\n \n
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Automatic repeat orders are not available yet, but you can easily place a repeat order through your account.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you offer business ordering options?<\/span>\n\n \n
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Yes, we supply to restaurants, caterers, and butchers. Please contact us via the B2B page.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What are the delivery costs?<\/span>\n\n \n
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Shipping costs are:<\/p>

\u20ac6.95<\/strong> for the Netherlands<\/p>

\u20ac7.95<\/strong> for Belgium<\/p>

Orders above \u20ac75<\/strong> are shipped free of charge<\/strong>.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Website<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Do you have a mobile ordering option or app?<\/span>\n\n \n
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Yes, our website is mobile-friendly. An app is under development and will launch in 2026 \u2014 In Shaa Allah.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Will new products be added?<\/span>\n\n \n
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Yes! We regularly expand our product range. Follow us on social media or subscribe to our newsletter.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I stay updated on offers?<\/span>\n\n \n
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We share offers, new products, and updates through our newsletter and social media channels.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I filter products by weight or price?<\/span>\n\n \n
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We\u2019ll soon be adding more filter options to make it easier for you to find the right product.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is the website safe to place orders on?<\/span>\n\n \n
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Yes, we use secure connections and trusted payment methods to protect your information.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Others<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Where can I submit a complaint or idea?<\/span>\n\n \n
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Email us at klantenservice@halalvlees.nl<\/a>. We aim to respond within 24 hours (on working days).<\/p><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I collaborate with you or become a sponsor?<\/span>\n\n \n
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Absolutely! We welcome collaborations with influencers, mosques, and organizations. Email us your proposal.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I work with you?<\/span>\n\n \n
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We are a growing company. Check our careers page or send an open application. We are currently looking for a warehouse employee (pick & pack).<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you also deliver to Belgium?<\/span>\n\n \n
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Yes, we deliver to the Netherlands and Flanders (including Brussels)<\/strong>.
At this time, we do not<\/strong> deliver to the rest of Belgium.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do you handle my data?<\/span>\n\n \n
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